When I first started my job at ImageWorks web design firm in VA last year, I was told that I wouldn’t have much contact with my clients. Typically, clients would have one main contact at the firm, who would provide them with any information they needed about SEO and marketing (my jobs) as well as web design and graphics work. It sounded reasonable, and while I knew I would miss interacting with my clients, it seemed like the easiest way for them to have a simple, uniform experience with our agency.
As time has passed, I’ve found myself communicating more and more with my marketing clients. It wasn’t anything we planned, but that’s just how things work now, and it makes me really happy.
First of all, I work with great people. They’re cheerful and appreciative, and nine times out of ten, any conversations I have with them involve good humor and good productivity. Most of the time, their phone calls are a pleasant part of my day.
What’s more, I’m generally not the most social person – I’m actually not at all comfortable in large groups or dealing with strangers – but put me in a position at work where I feel capable and confident, and I really do enjoy the chance to talk to the people for whom I’m working. It helps me feel inspired to do my best work and produce great results for them, when I feel like we’re connected as human beings. There’s a sense of ownership, and “we’re all in this together” that can be really motivating.
Finally, I’m grateful for my clients because at the end of the day, I know that they’re trusting me to help their businesses succeed. That’s a huge amount of faith to put in another person, and I appreciate every ounce of it. I remember this ever day, as I hope I live up to the task!